Information We Collect
When we use the term “Personal Information” we mean information that can be used to identify you as an individual person. Personal Information is referred to as ” Personal Data” in some countries. When you visit, access or use the Site, you may choose to provide us with Personal Information in a variety of ways. For example, when you place an online order, you may provide your name, email address, physical address, credit card information, phone number and more. You may also provide Personal Information to us through the Site when you sign up for our newsletter, create an account or submit a question through our Contact Us page.
In addition to Personal Information, we automatically collect non-personal information about you when you visit the Site (“Usage Information”), including your IP address, browser type and domain name, the length of time of your visit, the functions you used and content you viewed, the number of times you visit and/or purchase from the Site, the webpages you visited before and after visiting the Site and other information collected through cookies and other tracking tools (Please see the section titled “Cookies and Tracking Tools” for more information).
Of course, our Site and the services we offer may change over time as we seek to enhance our offerings and your experience, and we may introduce new features that collect information in new ways.
If at any time you decide to opt out of our newsletter, our emails provide you the opportunity to opt out of receiving communications from us.
- Offer and improve our products and services, including the Site
- Fulfill your product orders
- Respond to your requests or inquiries and provide customer support
- Contact you about programs, products, or services that we believe may be of interest to you, including new product or service announcements, savings or discount programs, special offers from other companies or other promotional offers
- Conduct market research, surveys and similar inquiries to help us understand trends and customer needs across product categories or customer groups
- Alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement
- Enhance the security of our Site and services
- Otherwise further our business purposes, including to perform data analysis, audits and fraud monitoring and prevention, identify usage trends, determine the effectiveness of our promotional campaigns and operate, improve and expand our business activities
We generally won’t disclose your Personal Information to anyone outside of Oak Natural Vitamins, except in the following circumstances.
We may disclose your Personal Information and Usage Information to third-party service providers that we engage to provide us and you with various services (“Providers”). Examples of Providers include data analysis firms, credit card processing companies, website hosting providers, fraud detection and identity verification services, customer service, e-mail and SMS vendors, auditing firms and other providers. Providers also include any co-promotion partners with which we jointly develop or market products or services. Some Providers may collect information on our behalf or through your use of the Site. These third parties may be provided with access to Personal Information needed to perform their functions, but they may not use such information other than on our behalf and subject to our contracts with them that protect the confidentiality of the information.
We may disclose Personal Information and Usage Information to third parties as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of some or all of our assets, including in the context of bankruptcy proceedings.
In Compliance with Law
Aggregate or De-Identified
We may aggregate your Personal Information and Usage Information with that of other users of the Site and share that aggregated data with third parties, but only in a de-identified form in which the information can no longer be used to identify you as an individual.
We employ technical, administrative and procedural tools in an attempt to safeguard your Personal Information and other information from unauthorized access or use. No such measure is ever 100% effective, so we do not guarantee that your Personal Information and other information will be completely secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness or efficacy of the measures we use to safeguard such information. You are responsible for maintaining the secrecy of your own account username and password. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by using the information set forth in the Contact Us section below.
To make sure you are accessing our secure server before you submit Personal Information, look at the lower left corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line of your browser. If you have accessed a secure server, the first characters of the address in that line will be “https”, rather than “http.” Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at the Site. If for any reason you cannot access the secure server, please feel free to contact us. We will be happy to help you.
All major credit card companies protect cardholders against fraud, subject to a $50 deductible. We will protect you for this $50 portion in the highly unlikely situation that you encounter an inappropriate charge to your credit card as the result of your use of our Site.
You may always manage, update and correct the Personal Information we have on file about you by logging into your user account. Alternatively, you may contact us to request that it be updated by using the information set forth in the Contact Us section below.
Some of our Providers (e.g., advertisers) may use Tools within our Site. We have no access to or control over these Tools or those used on third-party websites.
The acceptance and storage of cookies can be managed through your browser’s security settings. If you reject cookies, you may still use the Site, but your ability to use some features may be limited.
To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Oak Natural Vitamins is concerned about the safety and security of children. Our Site is intended for a general audience, and not targeted to or intended for use by children. Accordingly, we do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child, we will take steps to delete that information from our records. If you are a parent or guardian that has knowledge that we have collected information from your child, please contact us to request the removal of such information using the information provided in the Contact Us section below.
New York Residents
Under New York law, New York residents may request a list of all third parties to whom we have disclosed certain personal information (as defined by New York law) during the preceding year for those third parties’ direct marketing purposes. If you are a New York resident and would like to receive such a list, please send us an email through the contact form (https://www.oaknaturalvitamins.com/contact-us). For any such request, please include the statement “My New York Privacy Rights” in the subject line of your email, as well as your name, street address, city, state, and zip code. Please provide enough information for us to determine if you are a New York resident. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Oak Natural Vitamins, please contact:
Oak Natural Vitamins